HelpAccount & Billing

Account settings

View and edit your profile, check the email you sign in with, and delete your account if you ever need to.

Your Profile page is where you manage your account. Update your display name, see which email and mobile number are on file, and, if you decide to leave, permanently delete your account and data. Open it any time from the account menu at /profile.

At a glance

Where
Profile page at /profile
You can edit
First Name, Last Name
Read-only
Email and Mobile Number
Sign-in identity
Your email address
Danger Zone
Permanent account deletion
Cost
Free for all signed-in users

Edit your profile

  1. 1

    Open your profile

    Go to /profile to see your avatar, name, email, and mobile number.

    Profile page showing avatar, name, email, and mobile number with an Edit button
  2. 2

    Click Edit

    Update your First Name and Last Name, then click Save Changes to apply.

  3. 3

    Note the read-only fields

    Your Email and Mobile Number are shown but cannot be changed here. Your email is your sign-in identity. See Signing in for how login works.

Settings & options

SettingOptionsWhat it does
Editable fieldsFirst Name, Last Name

Letters only, up to 20 characters each.

Read-only fieldsEmail, Mobile Number

These are fixed to your account identity and cannot be edited from Profile. Your email is how you sign in.

Delete confirmationType DELETE

In the Danger Zone, the Delete button stays disabled until you type DELETE in all caps exactly.

Delete your account

Deletion is permanent and cannot be undone

Deleting your account permanently removes all of your data, including:

  • Every generated image and video
  • Saved models and custom presets
  • All Ad Studio products, brand kits, and ads
  • Account settings and preferences
  • All credits (both subscription and purchased)

Download anything you want to keep before you delete.

  1. 1

    Cancel any active plan first

    Deletion is blocked while a paid subscription is active. If you have one, cancel it first. Profile links you straight to the cancel page.

  2. 2

    Open the Danger Zone

    Scroll to the Danger Zone section on your Profile and click Delete Account.

    Danger Zone section with a Delete Account button and a confirmation field
  3. 3

    Confirm by typing DELETE

    Type DELETE in all caps in the confirmation field, then confirm. Your account and all associated data are removed and you are redirected to the home page.

Best practices

  • Download anything you want to keep before deleting. Deletion is irreversible.

  • If deletion is blocked, cancel your subscription first, then return to the Danger Zone.

  • Keep your name accurate, since it appears across the app and on your outputs.

  • Remember your email is your sign-in identity. Sign in with the same email every time.

Troubleshooting

The Delete Account button is greyed out

You have an active subscription. Cancel it first, then return to the Danger Zone to delete. See Plans & pricing.

The Confirm button stays disabled

Type DELETE in all caps exactly in the confirmation field.

I can't edit my email or mobile number

These are fixed to your account identity and aren't editable from Profile. Your email is your sign-in identity.

My name won't save

Names accept letters only and are capped at 20 characters each. Remove numbers or symbols and try again.

What to do next